Our delivery will take 12 -15 business days. We ship your order and provide the tracking number within 1-3 business days/ You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Order Confirmation

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

Processing Time

The order processing time might take up to 1- 3 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

Deliveries

Once your order is shipped, depending on your country or region, estimated delivery time is between 12 -15 business days. Specific delivery dates are not provided nor guaranteed. *Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, OCONA cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

For whole or bulk orders, we could upgrate to DHL/Fedex/EMS.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.  OCONA has no control over these charges, nor can  OCONA predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.    

For EU countries, from July 2021, tax and VAT are prepaid on seller's site, if the order value is less than 150Euro. You do not need to pay tax or VAT at your country custom.

For order value more than 150Euro, the tax is paid at EU customs.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.